Privacy Policy

1. INTRODUCTION

SoleAiAgent ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, process, store, use, share, and protect personal information when you access or use any SoleAiAgent products, services, websites, software, applications, courses, funnels, automations, CRM systems, reputation management systems, AI-powered tools, educational resources, consulting services, memberships, or related offerings.

By purchasing, accessing, using, downloading, subscribing to, registering for, or interacting with any SoleAiAgent product or service, whether online or offline, you acknowledge and agree to the terms of this Privacy Policy.

2. ACCEPTANCE OF THIS PRIVACY POLICY

By engaging with SoleAiAgent in any manner, including but not limited to:

* Purchasing a product or service

* Paying an invoice

* Accepting a quotation

* Completing a lead form

* Registering for a course

* Accessing software

* Downloading resources

* Booking a consultation

* Communicating via email, WhatsApp, SMS, telephone, social media, or messaging platforms

* Accessing any SoleAiAgent website or platform

you expressly consent to the collection, processing, storage, transfer, and use of your personal information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should not use our products or services.

3. INFORMATION WE COLLECT

We may collect the following categories of information:

Personal Information:

* Full Name

* Email Address

* Mobile Number

* Physical Address

* Company Name

* Business Information

* Billing Information

Account Information:

* Login Credentials

* User Preferences

* Subscription Information

* Course Progress

* CRM Data

Transaction Information:

* Purchase History

* Subscription Records

* Payment Status

* Invoice Information

Please note that payment card information is processed by secure third-party payment providers and is not stored directly by SoleAiAgent.

Technical Information:

* IP Address

* Browser Type

* Device Information

* Operating System

* Internet Service Provider

* Website Usage Information

* Geographic Region

Marketing Information:

* Form Submissions

* Survey Responses

* Reviews

* Testimonials

* Feedback

* Communication Preferences

4. HOW WE USE YOUR INFORMATION

We may use your information to:

* Provide products and services

* Deliver online courses

* Manage CRM accounts

* Deliver software services

* Process transactions

* Provide customer support

* Send service notifications

* Deliver educational content

* Improve our products and services

* Conduct research and analytics

* Provide technical support

* Respond to enquiries

* Detect fraud or misuse

* Comply with legal obligations

* Protect our rights and business interests

5. MARKETING COMMUNICATIONS

By providing your contact details, you consent to receive communications relating to:

* Product updates

* Educational content

* Service notifications

* Special offers

* Promotions

* Webinars

* Events

* Marketing campaigns

You may unsubscribe from marketing communications at any time using the unsubscribe link provided in our emails or by contacting us directly.

Operational and service-related communications may still be sent where necessary.

6. WHATSAPP, SMS AND DIGITAL COMMUNICATIONS

Where applicable, SoleAiAgent may communicate with you via:

* WhatsApp

* SMS

* Email

* Telephone

* Messenger Platforms

* Social Media Platforms

* CRM Messaging Systems

By initiating communication with us or providing your contact details, you consent to receiving communications through these channels. Message and data rates may apply according to your mobile provider.

7. COOKIES AND TRACKING TECHNOLOGIES

Our websites may use:

* Cookies

* Tracking Pixels

* Analytics Tools

* Conversion Tracking

* Session Tracking Technologies

* Marketing Technologies

These technologies help us:

* Improve website performance

* Understand user behaviour

* Measure advertising effectiveness

* Personalise user experiences

* Improve products and services

You may disable cookies through your browser settings, although certain website features may become unavailable.

8. THIRD-PARTY SERVICE PROVIDERS

To provide our services, SoleAiAgent may utilise third-party providers for:

* Website Hosting

* Cloud Storage

* Course Delivery

* Payment Processing

* Analytics

* Artificial Intelligence Services

* Customer Relationship Management

* Communication Services

* Marketing Automation

* Customer Support

* Security Services

These providers may process information on our behalf only as necessary to provide services.

We take reasonable steps to ensure that such providers maintain appropriate security measures.

9. INTERNATIONAL DATA PROCESSING

SoleAiAgent serves customers worldwide.

Due to the digital nature of our business, personal information may be processed, transmitted, stored, backed up, or hosted in South Africa and other countries where our service providers, hosting providers, software providers, infrastructure providers, and technology partners operate.

By using our services, you acknowledge and consent to such international processing, storage, and transfer of information where reasonably necessary to provide our products and services.

10. ARTIFICIAL INTELLIGENCE SERVICES

Some SoleAiAgent products and services may make use of artificial intelligence technologies.

Information submitted through AI-powered systems may be processed to:

* Generate responses

* Automate workflows

* Provide recommendations

* Deliver requested services

* Improve user experiences

Users should avoid submitting highly sensitive personal information through AI systems unless specifically required for service delivery. SoleAiAgent cannot guarantee the accuracy of AI-generated outputs and recommends that all outputs be reviewed before implementation.

11. POPIA COMPLIANCE

SoleAiAgent complies with the Protection of Personal Information Act, 4 of 2013 ("POPIA") of South Africa.

Where applicable, you have the right to:

* Request access to your personal information

* Request correction of inaccurate information

* Request deletion of information where legally permitted

* Object to certain processing activities

* Withdraw consent where applicable

* Lodge a complaint with the Information Regulator

Requests may be submitted to: [email protected]

12. GDPR AND INTERNATIONAL PRIVACY RIGHTS

Where applicable, individuals located outside South Africa may have additional rights under local privacy legislation, including GDPR and similar regulations.

Where required by law, SoleAiAgent will make reasonable efforts to honour applicable privacy rights.

13. DATA SECURITY

We implement reasonable administrative, technical, and organisational measures to protect personal information from:

* Unauthorised access

* Loss

* Misuse

* Disclosure

* Alteration

* Destruction

While we take reasonable precautions, no system can guarantee complete security.

Users acknowledge the inherent risks associated with internet-based communications and digital services.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

* Deliver services

* Fulfil contractual obligations

* Comply with legal obligations

* Resolve disputes

* Protect our legal interests

Retention periods may vary depending on the nature of the information and applicable legal requirements.

15. REVIEWS, TESTIMONIALS AND USER CONTENT

If you voluntarily provide:

* Reviews

* Testimonials

* Feedback

* Case Studies

* Success Stories

* Community Contributions

You grant SoleAiAgent a non-exclusive, worldwide, royalty-free licence to use such content for operational, educational, promotional, and marketing purposes unless otherwise agreed in writing.

16. CHILDREN'S PRIVACY

Our products and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor, we will take reasonable steps to remove such information.

17. THIRD-PARTY WEBSITES

Our websites, products, and services may contain links to third-party websites.

We are not responsible for:

* Third-party content

* Third-party privacy policies

* Third-party services

* Third-party security practices

Users should review the privacy policies of any third-party websites they visit.

18. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon publication on our website.

Continued use of our products and services after changes are published constitutes acceptance of the revised Privacy Policy.

19. CONTACT INFORMATION

If you have any questions regarding this Privacy Policy or wish to exercise any privacy rights, please contact:

SoleAiAgent

Johannesburg, Gauteng, South Africa

Email: [email protected]

Website: https://www.soleaiagent.com

20. ACKNOWLEDGEMENT

BY PURCHASING, ACCESSING, USING, REGISTERING FOR, OR INTERACTING WITH ANY SOLEAIAGENT PRODUCT OR SERVICE, WHETHER ONLINE OR OFFLINE, YOU ACKNOWLEDGE THAT:

1. You have read this Privacy Policy.

2. You understand this Privacy Policy.

3. You consent to the collection and processing of your information as described herein.

4. You understand that certain information may be processed internationally.

5. You accept the use of third-party service providers necessary to deliver our services.

6. You understand that payment for any SoleAiAgent product or service constitutes acceptance of this Privacy Policy.

Last Updated: January 2026